"I am writing the story that will never end in my heart."
19/11/2014
Chapter 11,12 and 13

7 roles to be played in the process of group building and maintenance roles:
Encourager
Harmonized
Compromiser
Gatekeeper
Standard setter
Observer
Follower

A leader must be able to
Be ready
Activate the group agenda
Encourage group interaction ain't aim effective interaction 
Empower group members
Keepers on track
Ensure member satisfaction and welfare
Evaluate effectively
Manage conflict

Organizational communication is divided into 4 s
Rules and regulations
Division of labor
A system of reward and consequences
"Cultural" values and beliefs

Stages of conflict management
Define the conflict
Establish criteria
Identify the possible solutions
Evaluate solutions
Select the best solution
Test and execute solution 
Info
Sticked to the name Yen Soo Shin, eighteenth . Student ID: 1001336252.
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