![]() "I am writing the story that will never end in my heart."
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19/11/2014
Chapter 11,12 and 137 roles to be played in the process of group building and maintenance roles: Encourager Harmonized Compromiser Gatekeeper Standard setter Observer Follower A leader must be able to Be ready Activate the group agenda Encourage group interaction ain't aim effective interaction Empower group members Keepers on track Ensure member satisfaction and welfare Evaluate effectively Manage conflict Organizational communication is divided into 4 s Rules and regulations Division of labor A system of reward and consequences "Cultural" values and beliefs Stages of conflict management Define the conflict Establish criteria Identify the possible solutions Evaluate solutions Select the best solution Test and execute solution
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